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Saturday, September 25, 2010

Wipro brings automation framework for IT admins

Wipro Infotech, a provider of IT and business transformation services, today announced that it has built a Infrastructure Management Automation Framework (IMAF) which  automates the IT infrastructure administration activities efficiently, thereby helping to achieve improved Service Level Agreements (SLAs).

By using this framework, customers stand to benefit in terms of sustained uptime resulting in significant increase in productivity and enhanced operational efficiency.

The framework is multi-compatible and can be implemented using automation tools offered by Global vendors. Additionally, Wipro has done its own reference implementation of the framework through an automation tool developed in-house called ‘Viking’, said a press release.

Viking is a powerful web-based portal designed to enable administrators conduct routine performance evaluation activities without manual intervention to support continued deliverables. Activities associated with the deliverables are automated through Viking and the alerts notified by calls, SMS and emails. Viking covers Network, Windows, Solaris, Messaging and account management deliverables.

Speaking about the framework, Ramkumar Balasubramanian, general manager – Practice and Business Development, Managed IT Services, Wipro - India, Middle East and Africa said, “Wipro has developed this automation framework in-house, after two years of meticulous efforts.”

He added that the framework, which is now part of their managed service offerings, considerably strengthens their positioning in the market as a service provider focused on enhancing professional efficiency.

Wipro has already implemented this framework for over 50 customers, the release added.

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